Call Number (LC) Title Results
E-Book HF5415.5 .B3673 2000 Emotional value creating strong bonds with your customers / 1
E-Book HF5415.5 .D19 1999 Wake up your call center how to be a better call center agent / 1
E-Book HF5415.5 .D655 2002 Built for use driving profitability through the user experience / 1
E-Book HF5415.5 .G34 1999 The agile manager's guide to extraordinary customer service 1
E-Book HF5415.5 .G44 1999 Super service seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it / 1
E-Book HF5415.5 .G878 2000 The brave new service strategy aligning customer relationships, market strategies, and business structures / 1
E-Book HF5415.5 .N85 2000 Just say yes! extreme customer service-- How to give it! How to get it! / 1
E-Book HF5415.5 .S627 2000 The Nordstrom way the inside story of America's #1 customer service company / 1
E-Book HF5415.5 .Z4595 2000 Knock your socks off service recovery 1
E-Book HF5415.12.J3 M45 1999 Marketing in Japan 1
E-Book HF5415.15 .P56 1999 The experience economy work is theatre & every business a stage / 1
E-Book HF5415.52 .B428 1999 Complaint letters for busy people 1
E-Book HF5415.55 .R448 1999 Relationship marketing strategy and implementation / 1
E-Book HF5415.124 .H33 1999 Net worth shaping markets when customers make the rules / 1
E-Book HF5415.126 .J874 2000 Power direct marketing how to make it work for you / 1
E-Book HF5415.129 .F75 1999 The channel advantage going to market with multiple sales channels to reach more customers, sell more products, make more profit / 1
E-Book HF5415.525 .G583 1999 Knock your socks off selling 1
E-Book HF5415.525 .Z46 2000 E-service twenty-four ways to keep your customers when the competition is just a click away / 1
E-Book HF5415.1265 C36 2000 Make your web site work for you how to convert your online content into profits / 1
E-Book HF5415.1265 .E24 1999 Striking it rich.com profiles of 23 incredibly successful websites you've probably never heard of / 1