Assessing ILL/DD services : new cost-effective alternatives

Assessing ILL/DD services : new cost-effective alternatives / by Mary E. Jackson ; with Bruce Kingma and Tom Delaney.

"The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL mana...

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Bibliographic Details
Main Author: Jackson, Mary E.
Other Authors: Kingma, Bruce R.
Format: Book
Language:English
Published: Washington, DC: Association of Research Libraries, 2004.
Subjects:
Academic libraries > Interlibrary loans.
Research libraries > Interlibrary loans.
Interlibrary loans.
Document delivery.
Description
Summary:"The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations." - p. x.
Physical Description:xiii, 154 p. : ill. ; 28 cm.
Bibliography:Includes bibliographical references (p. 149-154).
ISBN:159407657X

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