The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs.

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Bibliographic Details
Main Author: Kovacs, Diane K. (Diane Kaye), 1962-
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, c2007.
Subjects:
Electronic reference services (Libraries)
Online Access:Table of contents only
Description
Physical Description:xvii, 132 p. ; 23 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1555705987 (alk. paper)
9781555705985 (alk. paper)

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