Built for use driving profitability through the user experience

Built for use driving profitability through the user experience / by Karen Donoghue.

Sábháilte in:

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Donoghue, Karen
Formáid:	Ríomhleabhar
Teanga:	English
Foilsithe / Cruthaithe:	New York : McGraw-Hill, c2002.
Sraith:	Ebsco e-book purchased.
Ábhair:	Customer services > Management. Customer relations > Management. Consumer satisfaction. Strategic planning. Electronic resources (E-books)
Rochtain ar líne:	Click to view e-book
Holy Cross Note:	Loaded electronically. Electronic access restricted to members of the Holy Cross Community. This was purchased from Ebsco with a single user license.

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Your Customer Rules! : Delivering the Me2B Experiences That Todays Customers Demand.
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Wake up your call center how to be a better call center agent
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Super service seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it
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Knock your socks off service recovery
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Capturing loyalty : how to measure, generate, and profit from highly satisfied customers
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Service Habits Small Steps to Strengthen the Relationships with People You Serve.
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The brave new service strategy aligning customer relationships, market strategies, and business structures
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The agile manager's guide to extraordinary customer service
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Emotional value creating strong bonds with your customers
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The satisfied customer : winners and losers in the battle for buyer preference
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Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität.
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Interdisciplinary insights on service activities
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Value proposition in strategy.
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The Nordstrom way the inside story of America's #1 customer service company
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Exceptional customer service. Module 3, Internal and external customers
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