Quality Uncertainty and Perception Information Asymmetry and Management of Quality Uncertainty and Quality Perception

Quality Uncertainty and Perception Information Asymmetry and Management of Quality Uncertainty and Quality Perception / by Lalit Wankhade, Balaji Dabade.

The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty a...

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Bibliographic Details
Main Authors: Wankhade, Lalit (Author), Dabade, Balaji (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Heidelberg : Physica-Verlag HD : Imprint: Physica, 2010.
Edition:1st ed. 2010.
Series:Contributions to Management Science,
Springer eBook Collection.
Subjects:
Organization.
Planning.
Leadership.
Marketing.
Management.
Industrial management.
Production management.
Engineering economics.
Engineering economy.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Description
Summary:The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.
Physical Description:XIV, 115 p. 62 illus. online resource.
ISBN:9783790821956
ISSN:1431-1941
DOI:10.1007/978-3-7908-2195-6

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