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|a Kopparapu, Sunil Kumar.
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|a Non-Linguistic Analysis of Call Center Conversations
|h [electronic resource] /
|c by Sunil Kumar Kopparapu.
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|a 1st ed. 2015.
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| 264 |
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2015.
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|a XII, 83 p. 47 illus., 26 illus. in color.
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|a Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
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|a The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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|a Signal processing.
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| 650 |
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|a Image processing.
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| 650 |
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|a Speech processing systems.
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| 650 |
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|a Natural language processing (Computer science).
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