Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...

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Bibliographic Details
Main Author: Kopparapu, Sunil Kumar (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Cham : Springer International Publishing : Imprint: Springer, 2015.
Edition:1st ed. 2015.
Series:SpringerBriefs in Electrical and Computer Engineering,
Springer eBook Collection.
Subjects:
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Table of Contents:
  • Overview
  • Voice Analytics Process
  • Call Center Linguistic Analytics
  • Non-linguistic Speech Processing
  • Case Study.-Conclusions.