Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA)

Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) / by H. David Sherman, Joe Zhu.

The service economy is now the largest portion of the industrialized world's economic activity. This development has dramatically raised the importance of maximizing productivity excellence in service organizations. The need for productivity excellence has led service organization managers to u...

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Bibliographic Details
Main Authors: Sherman, H. David (Author), Zhu, Joe (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: New York, NY : Springer US : Imprint: Springer, 2006.
Edition:1st ed. 2006.
Series:Springer eBook Collection.
Subjects:
Operations research.
Decision making.
Management.
Econometrics.
Engineering economics.
Engineering economy.
Industrial engineering.
Production engineering.
Business.
Management science.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Table of Contents:
  • Management of Service Organization Productivity
  • Data Envelopment Analysis Explained
  • DEA Concepts for Managers
  • Solving DEA Using DEAFrontier Software
  • DEA Model - Extensions
  • Managing Bank Productivity
  • Quality-Adjusted DEA (Q-DEA)
  • Applying DEA to Health Care Organizations
  • Government Productivity Management
  • Multidimensional Quality-of-Life Measure
  • Hedge Fund Performance Evaluation.

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