Language Put to Work The Making of the Global Call Centre Workforce

Language Put to Work The Making of the Global Call Centre Workforce / by Enda Brophy.

This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigat...

Full description

Saved in:
Bibliographic Details
Main Author: Brophy, Enda (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2017.
Edition:1st ed. 2017.
Series:Dynamics of Virtual Work
Springer eBook Collection.
Subjects:
Industrial sociology.
Social structure.
Social inequality.
Economic sociology.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Table of Contents:
  • Introduction: The Subterranean Stream
  • 1. Communicative Capitalism and Call Centre Labour
  • 2. Labour's Resistance in the Call Centre
  • 3. The Making of the Call Centre Cybertariat
  • 4. The Migration of Struggle
  • 5. The Organization of Autonomy
  • 6. The Making and the Unmaking of the Global Call Centre Workforce.

Similar Items