Strategic Management of Professional Service Firms Theory and Practice

Strategic Management of Professional Service Firms Theory and Practice / by Stephan Kaiser, Max Josef Ringlstetter.

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketi...

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Bibliographic Details
Main Authors: Kaiser, Stephan (Author), Ringlstetter, Max Josef (Author)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2011.
Edition:1st ed. 2011.
Series:Springer eBook Collection.
Subjects:
Service industries.
Organization.
Planning.
Personnel management.
Electronic resources (E-books)
Online Access:Click to view e-book
Holy Cross Note:Loaded electronically.
Electronic access restricted to members of the Holy Cross Community.
Table of Contents:
  • Part i: professional service firms
  • 1. the world of professional service firms
  • 2. the business of professional service firms
  • 3. the subsectors of professional service firms
  • part ii: management of strategic resources
  • 1. quality management
  • 2. knowledge management and innovation
  • 3. marketing and relationship management
  • part iii: management of professionals
  • 1. human resource management in professional service firms
  • 2. professional service firms as high performance work systems
  • 3. work-life balance in professional service firms
  • 4.the alumni network
  • part iv: management of strategic development
  • 1. strategic development of professional service firms
  • 2. networking as a strategy for small and medium professional service firms
  • 3. surviving crises - crisis management
  • 4. archetype change towards management.

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