The maturation of assessment in academic libraries : the role of LibQUAL+ TM

The maturation of assessment in academic libraries : the role of LibQUAL+ TM / guest editor, Colleen Cook.

Libraries are facing significant challenges thathave profound implications for their modusoperandi. Chief among the challenges are theproliferation of new technologies fordelivering library services, the plethora ofprojects vying for scarce resources, andincreasingly demanding constituencies withdiv...

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Bibliographic Details
Other Authors: Cook, Colleen, 1952-
Format: eBook
Language:English
Published: Bradford, England : Emerald Group Pub., ©2002.
Series:Performance measurement and metrics ; v. 3, no. 2.
Subjects:
Academic libraries > Evaluation.
Library use studies.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > Archives & Special Libraries.
Academic libraries > Evaluation
Library use studies
Online Access:Click for online access
Table of Contents:
  • Abstracts & keywords; Foreword; Introduction; LibQUAL+TM as transformative experience; Extracting meaningful measures of user satisfaction from LibQUAL+TM for the University Libraries at Virginia Tech; LibQUAL+TM at Miami University; Continuous assessment at Washington State University Libraries: a case study; LibQUAL+TM as a confirming resource; Probing user perceptions of service quality: using focus groups to enhance quantitative surveys; LibQUAL+TM and the small academic library; Using LibQUAL+TM to improve services to library constituents; LibQUAL+TM spring 200 comments.

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