Benchmarking the management of operations and information systems / guest editor Siau Ching Lenny Koh and S.M. Saad.

This e-book is designed to encourage researchers and practitioners in looking at ways that operations and information systems could be managed more effectively, and highlights in detail how improvement could be achieved. It comprises contributions from researchers in Australia, Finland, Hong Kong, U...

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Bibliographic Details
Other Authors: Koh, Siau Ching Lenny, Saad, S. M.
Format: eBook
Language:English
Published: Bradford, England : Emerald Group Pub., ©2007.
Series:Benchmarking ; v. vol. 14, no. 1.
Subjects:
Online Access:Click for online access

MARC

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245 0 0 |a Benchmarking the management of operations and information systems /  |c guest editor Siau Ching Lenny Koh and S.M. Saad. 
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520 |a This e-book is designed to encourage researchers and practitioners in looking at ways that operations and information systems could be managed more effectively, and highlights in detail how improvement could be achieved. It comprises contributions from researchers in Australia, Finland, Hong Kong, UK and USA. The articles cover a broad range of contributions include performance measurement in knowledge work context, project risk management for concurrent engineering product development environment, IT-enhanced order and delivery process of Fast Moving Consumer Goods (FMCG) industry, ERP for Sm. 
505 0 |a Cover -- CONTENTS -- EDITORIAL ADVISORY BOARD -- Editorial -- Democracy in management -- the new coming of MBO via organisational dialogue -- A review of techniques for risk management in projects -- The adoption of e-business and knowledge management in SMEs -- Could enterprise resource planning create a competitive advantage for small businesses? -- Predictive performance measurement system -- Simulating less-than-truckload terminal operations -- Benchmarking the performance of English universities -- IT-enhanced order and delivery process of a fast moving consumer goods (FMCG) company -- Future shape of the responsive manufacturing enterprise -- Note from the publisher. 
650 0 |a Benchmarking (Management) 
650 0 |a Total quality management. 
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700 1 |a Saad, S. M. 
830 0 |a Benchmarking ;  |v v. vol. 14, no. 1. 
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