Going lean : busting barriers to patient flow

Going lean : busting barriers to patient flow / Amy C. Smith, Robert Barry, Clifford E. Brubaker.

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Bibliographic Details
Main Author: Smith, Amy C., 1964-
Other Authors: Barry, Robert, 1938 December 29-, Brubaker, Cliff
Format: eBook
Language:English
Published: Chicago, IL : Health Administration Press, ©2008.
Series:Management series (Ann Arbor, Mich.)
Subjects:
Health facilities > Administration.
Hospital care > Quality control.
Total quality management.
Patient satisfaction.
Hospital utilization.
Hospital care.
Quality control.
quality control.
MEDICAL > Administration.
MEDICAL > Practice Management & Reimbursement.
Quality control
Hospital care
Health facilities > Administration
Hospital care > Quality control
Hospital utilization
Patient satisfaction
Total quality management
Online Access:Click for online access
Table of Contents:
  • The Lean method
  • Capacity, backlogs, and scheduling
  • Simple patient-flow examples
  • Call center: a success story
  • Outpatient laboratory: a success story
  • Back pain clinic: a success story
  • Women's center: a success story
  • The Lean general hospital
  • Emergency department
  • Laboratories
  • Admissions
  • Surgery
  • Inpatient care
  • External benchmarking: a success story
  • Infection reduction: a success story
  • Discharge
  • The cash cycle
  • Long-term-care facilities.

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