Table of Contents:
  • An open letter to healthcare leaders
  • Eliminating waste will transform American health care
  • A brief history of Lean
  • The "Lean house" and model lines
  • Your Lean action plan
  • Building kaizen leaders
  • Flow in a healthcare environment
  • Kanban and the supply chain
  • Lean comes to Virginia Mason Medical Center
  • Virginia Mason Medical Center case studies
  • Lean comes to Park Nicollet Health Services
  • Park Nicollet Health Services case studies.