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ocn319958722 |
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| 050 |
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4 |
|a Z675.U5
|b P78 2007eb
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| 072 |
|
7 |
|a LAN
|x 025020
|2 bisacsh
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| 049 |
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|a HCDD
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| 100 |
1 |
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|a Poll, Roswitha.
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| 245 |
1 |
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|a Measuring quality :
|b performance measurement in libraries /
|c Roswitha Poll, Peter te Boekhorst.
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| 250 |
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|a 2nd rev. ed.
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| 260 |
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|a München :
|b K.G. Saur,
|c 2007.
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| 300 |
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|a 1 online resource (269 pages) :
|b illustrations
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a IFLA publications,
|x 0344-6891 ;
|v 127
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| 504 |
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|a Includes bibliographical references (pages 263-267).
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0 |
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|t The role of performance indicators in quality management --
|t Indicators of impact or outcome --
|t Overview of the indicators --
|t Description of the indicators --
|t List of indicators: resources, infrastructure, use, efficiency, potentials and development --
|t Calculating costs --
|t Main sources of the indicators.
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| 520 |
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|a The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
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|a Print version record.
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|a Open Access
|5 EbpS
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| 650 |
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|a Academic libraries
|x Evaluation.
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| 650 |
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|a Public libraries
|x Evaluation.
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| 650 |
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|a Bibliometrics.
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| 650 |
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|a Academic libraries
|x Quality control.
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| 650 |
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|a Public libraries
|x Quality control.
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| 650 |
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7 |
|a LANGUAGE ARTS & DISCIPLINES
|x Library & Information Science
|x Archives & Special Libraries.
|2 bisacsh
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| 650 |
|
7 |
|a Bibliometrics
|2 fast
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| 650 |
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7 |
|a Academic libraries
|x Quality control
|2 fast
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| 650 |
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7 |
|a Academic libraries
|x Evaluation
|2 fast
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| 650 |
|
7 |
|a Public libraries
|x Evaluation
|2 fast
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| 700 |
1 |
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|a Boekhorst, Peter te,
|d 1957-
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| 758 |
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|i has work:
|a Measuring quality (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFxP7Y4D4kfK4G94H8DW9P
|4 https://id.oclc.org/worldcat/ontology/hasWork
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| 776 |
0 |
8 |
|i Print version:
|a Poll, Roswitha.
|t Measuring quality.
|b 2nd rev. ed.
|d München : K.G. Saur, 2007
|z 9783598220333
|z 3598220332
|w (DLC) 2007465951
|w (OCoLC)169967474
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| 830 |
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0 |
|a IFLA publications ;
|v 127.
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| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=370720
|y Click for online access
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| 903 |
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|a EBC-AC
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| 994 |
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|a 92
|b HCD
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