How Libraries and Librarians Help : a Guide to Identifying User-centered Outcomes.

How Libraries and Librarians Help : a Guide to Identifying User-centered Outcomes.

The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes...

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Bibliographic Details
Main Author: Durrance, Joan C.
Other Authors: Fisher, Karen E., Hinton, Marian Bouch
Format: eBook
Language:English
Published: Chicago : ALA Editions, 2004.
Subjects:
Libraries > Evaluation.
Libraries > United States > Evaluation.
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.
Public libraries > United States > Evaluation > Case studies.
Libraries and community > United States.
Libraries and community
Libraries > Evaluation
Public libraries > Evaluation
Public services (Libraries) > Evaluation
United States
Case studies
Online Access:Click for online access
Table of Contents:
  • Contents; Figures; Preface; Acknowledgments; 1
  • The Urgent Need to Tell the Library Story More Effectively; 2
  • Outcomes; 3
  • The "How Libraries and Librarians Help" Outcome odel; 4
  • Step One; 5
  • Step Two; 6
  • Step Three; 7
  • Step Four; 8
  • Predicting Outcomes; 9
  • Ripples of Impact; 10
  • Empowering Youth; 11
  • Strengthening Community; 12
  • Putting the Pieces Together; Index.

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