Going Live.

Going Live.

If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons...

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Bibliographic Details
Main Author: Coffman, Steve
Format: eBook
Language:English
Published: Chicago : ALA Editions, 2003.
Subjects:
Electronic reference services (Libraries)
Internet in library reference services.
Internet in library reference services
Online Access:Click for online access
Table of Contents:
  • Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index.

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