Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter.

An in-depth look at how to create and use key performance indicators (KPIs). By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key P...

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Bibliographic Details
Main Author: Parmenter, David
Format: eBook
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, ©2010.
Edition:2nd ed.
Subjects:
Online Access:Click for online access

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245 1 0 |a Key performance indicators :  |b developing, implementing, and using winning KPIs /  |c David Parmenter. 
250 |a 2nd ed. 
260 |a Hoboken, N.J. :  |b John Wiley & Sons,  |c ©2010. 
300 |a 1 online resource (xix, 299 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons. 
588 0 |a Print version record. 
520 |a An in-depth look at how to create and use key performance indicators (KPIs). By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: The four foundation stones that lead the development and use of KPIs; A 12-step model for developing and using KPIs with guidelines; A KPI resource kit including worksheets, workshop programs, and questionnaires; A new and pragmatic approach to finding critical success factors. 
546 |a English. 
650 0 |a Performance technology. 
650 0 |a Performance standards. 
650 0 |a Organizational effectiveness. 
650 7 |a BUSINESS & ECONOMICS  |x Quality Control.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Total Quality Management.  |2 bisacsh 
650 7 |a Evaluation du personnel.  |2 eclas 
650 7 |a Efficacité.  |2 eclas 
650 7 |a Rapport capital-travail.  |2 eclas 
650 7 |a Productivité du travail.  |2 eclas 
650 7 |a Organizational effectiveness  |2 fast 
650 7 |a Performance standards  |2 fast 
650 7 |a Performance technology  |2 fast 
650 7 |a Implementation  |2 gnd 
650 7 |a Kennzahlensystem  |2 gnd 
650 7 |a Leistungsmessung  |2 gnd 
650 7 |a Unternehmen  |2 gnd 
650 7 |a economics  |x technology.  |2 sipri 
776 0 8 |i Print version:  |a Parmenter, David.  |t Key performance indicators.  |b 2nd ed.  |d Hoboken, N.J. : John Wiley & Sons, ©2010  |z 9780470545157  |w (DLC) 2009035911  |w (OCoLC)401169601 
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