Key performance indicators : developing, implementing, and using winning KPIs

Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter.

An in-depth look at how to create and use key performance indicators (KPIs). By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key P...

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Bibliographic Details
Main Author: Parmenter, David
Format: eBook
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, ©2010.
Edition:2nd ed.
Subjects:
Performance technology.
Performance standards.
Organizational effectiveness.
BUSINESS & ECONOMICS > Quality Control.
BUSINESS & ECONOMICS > Total Quality Management.
Evaluation du personnel.
Efficacité.
Rapport capital-travail.
Productivité du travail.
Organizational effectiveness
Performance standards
Performance technology
Implementation
Kennzahlensystem
Leistungsmessung
Unternehmen
economics > technology.
Online Access:Click for online access
Table of Contents:
  • Introduction
  • Foundation stones for implementing key performance indicators
  • Developing and using KPIs : a 12-step model
  • KPI team resource kit
  • Templates for reporting performance measures
  • Facilitator's resource kit
  • Critical success factors kit
  • Brainstorming performance measures
  • Implementation variations for small-to-medium enterprises and not-for-profit organizations
  • Implementation lessons.

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