Managing Quality.

Managing Quality.

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces re...

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Bibliographic Details
Main Author: Kelemen, Mihaela L.
Format: eBook
Language:English
Published: London : Sage Publications, 2002.
Subjects:
Total quality management.
Total quality management > Great Britain.
Total quality management > Great Britain > Case studies.
Total quality management
Great Britain
Case studies
Online Access:Click for online access
Table of Contents:
  • Cover; Table of Contents; Introduction; Part I: Theoretical Perspectives on Quality; 1
  • Re-defining Quality; 2
  • The Origin and Evolution of Quality Management; 3
  • Quality in Contemporary Organizations; Part II: Practical Approaches to Quality; 4
  • The Management of Quality in Manufacturing, Service and Public Sectors; 5
  • Quality Standards, Certification and Awards; 6
  • Quality Costs; 7
  • Quality Control and Assurance; 8
  • Total Quality Management; 9
  • Business Process Re-Engineering; 10
  • Leadership, Teamwork and Organizational Culture; Part III: Consequences of Quality.
  • 11
  • The Morality and Ethics of Quality12
  • Making Quality Critical; Part IV: Case Studies on Quality Management; Case Study 1: Quality Management in the British National Health Service; Case Study 2: Statistical Process Control in the National Health Service; Case Study 3: Team Leadership in a UK Logistics Factory; Case Study 4: New Technology and Customer Satisfaction; Case Study 5: Managing Quality Through Internal Marketing: The C.

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