Policy in action : the challenge of service delivery / John Wanna, John Butcher, Benoît Freyens.

Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government...

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Bibliographic Details
Main Author: Wanna, John
Other Authors: Butcher, John, Freyens, Benoit
Format: eBook
Language:English
Published: Sydney, NSW : UNSW Press, ©2010.
Subjects:
Online Access:Click for online access

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100 1 |a Wanna, John. 
245 1 0 |a Policy in action :  |b the challenge of service delivery /  |c John Wanna, John Butcher, Benoît Freyens. 
260 |a Sydney, NSW :  |b UNSW Press,  |c ©2010. 
300 |a 1 online resource (xii, 321 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
520 |a Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government programs and services in Australia? Policy in Action is the first book to address this question, offering descriptive accounts of how public services programs are designed and implemented and how they might be better managed. 
504 |a Includes bibliographical references (pages 305-314) and index. 
505 0 |a Introduction: Policy in action -- the challenge of service delivery and implementation -- The transformation of the service delivery state -- The politics of service delivery -- Understanding the economics of service delivery -- Choices in delivery -- Purchasing services -- Who is being served? -- Program design and planning -- Program implementation and management -- Performance management -- Public sector governance and networked delivery -- The future of policy and service delivery. 
588 0 |a Print version record. 
650 0 |a Policy sciences. 
650 0 |a Public administration. 
650 7 |a Policy sciences  |2 fast 
650 7 |a Public administration  |2 fast 
700 1 |a Butcher, John. 
700 1 |a Freyens, Benoit. 
758 |i has work:  |a Policy in action (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCFMCDCdcB86ggJbfCqkPw3  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Wanna, John.  |t Policy in action.  |d Sydney, NSW : UNSW Press, 2010  |z 9781921410727  |w (OCoLC)415894907 
856 4 0 |u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=533839  |y Click for online access 
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994 |a 92  |b HCD