Funeral home customer service A-Z : creating exceptional experiences for today's families

Funeral home customer service A-Z : creating exceptional experiences for today's families / Alan D. Wolfelt.

Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.

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Bibliographic Details
Main Author: Wolfelt, Alan
Format: eBook
Language:English
Published: Fort Collins, Colo. : Companion Press, ©2004.
Subjects:
Undertakers and undertaking > United States.
Undertakers and undertaking > Customer services > United States.
SCIENCE > Environmental Science (see also Chemistry > Environmental)
POLITICAL SCIENCE > Public Policy > Environmental Policy.
BUSINESS & ECONOMICS > Customer Relations.
Undertakers and undertaking
United States
Online Access:Click for online access
Description
Summary:Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
Physical Description:1 online resource (236 pages) : illustrations
ISBN:9781617220364
1617220361
9781617220340
1617220345
Source of Description, Etc. Note:Print version record.

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