Business communication / Namita Gopal.

About the Book: Communication skills have emerged as a major required skill-set for young graduates and citizens in India today. This book on Business Communication is geared to give the reader a comprehensive view about all aspects of communication-oral, written, body language, and technology-based...

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Bibliographic Details
Main Author:	Gopal, Namita
Format:	eBook
Language:	English
Published:	New Delhi : New Age International, ©2009.
Subjects:	Business communication. Commercial correspondence. BUSINESS & ECONOMICS > Business Communication > General. Business communication Commercial correspondence
Online Access:	Click for online access

Table of Contents:

Cover
Preface
Contents
Part I Concepts of Communication
Chapter 1. Importance of Business Communication
Chapter 2. The Communication Process
Chapter 3. Objectives of Communication
Chapter 4. Communication Barriers
Chapter 5 Channels of Communication
Chapter 6. Methods of Communication
Part II Business Communication Technology
Chapter 1. Appliances Used for Communication
Chapter 2. Mass Communication Media
Part III Oral Communication
Chapter 1. Introduction to Oral Communication
Chapter 2. Listening
Chapter 3. Speaking Chapter 4. Interviews
Chapter 5. Meetings: Notice, Agenda and Minutes
Chapter 6. Annual General Meeting, Role of a Company Secretary & Annual Report
Chapter 7. Group Communication: Committees and Seminars
Chapter 8. Group Discussion
Part IV Written Communication
Chapter 1. Principles of Effective Communication
Chapter 2. Importance of Commercial Correspondence
Chapter 3. Visual Aids
Chapter 4. Layout of a Business Letter
Chapter 5. Styles of Layout
Chapter 6. Writing Resumes
Chapter 7. Application Letters Chapter 8. Appointment Letters
Chapter 9. References & Testimonials
Chapter 10. Reports
Chapter 11. Tools of Internal Communication
Chapter 12. Article Review
Chapter 13. Communication Through Notices
Chapter 14. Enquiries & Replies
Chapter 15. Quotations and Offers
Chapter 16. Orders
Chapter 17. Complaints and Claims
Chapter 18. Sales Letters
Chapter 19. Circular Letters
Chapter 20. Letters to The Editor
Chapter 21. Collection Letters
Chapter 22. Credit and Status Enquiries
Chapter 23. Bank CorrespondenceChapter 24. Correspondence Pertaining to Insurance
Chapter 25. Letters Relating to Export and Import
Chapter 26. Documentation
Part V Using Software Applications & The Internet
Chapter 1. Microsoft Office
Chapter 2. Search Engines
Chapter 3. The Business Applications of The Internet
Part VI Grammar
Chapter 1. Punctuation
Chapter 2. Parts of Speech
Chapter 3. Style in Business Writing
Chapter 4. Sentence Structure
Chapter 5. Foreign Words and Phrases
Chapter 6. Figures of Speech
Part VII Business EnglishChapter 1. Dictionary Usage
Chapter 2. Thesaurus Usage
Chapter 3. Summarization
Chapter 4. Vocabulary
Chapter 5. Writing Techniques

Business communication / Namita Gopal.

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