Excellence in Supervision : Essential Skills for the New Supervisor.

Excellence in Supervision : Essential Skills for the New Supervisor.

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Bibliographic Details
Main Author: Conlow, Rick (Author)
Format: eBook
Language:English
Published: Menlo Park : Independence : Crisp Publications, CENGAGE Learning [distributor] May 2001 ;
Subjects:
Supervision of employees.
Supervision of employees
Online Access:Click for online access
Table of Contents:
  • Title
  • Copyright
  • About the Author
  • Preface
  • Contents
  • Introduction
  • PART 1 Getting Started
  • The Opportunity
  • Why Do You Want to Supervise Others?
  • How Do You Transition to Supervisor?
  • The Definition of a Supervisor
  • The Role of a Supervisor
  • The Responsibilities
  • The Supervisorâ€?s Job Description
  • A Sample Job Description
  • Management Thought Old versus New
  • Strategies for Getting Started
  • PART 2 Managing for High Performance
  • Performance Management
  • Setting Expectations and Goals
  • How to Establish Clear ExpectationsHow to Set Goals
  • Giving Positive Feedback
  • Principles of Recognition
  • Handling Performance Problems
  • Principles for Giving Constructive Feedback
  • Counseling Method
  • Disciplinary Method
  • Supervising with Flexibility
  • Relationship Approach
  • Training Approach
  • Strategies for Managing Performance
  • PART 3 Communicating with Others Proactively
  • Building Interdependent Relationships
  • Communicating One-on-One with Employees
  • Benefits of One-on-One Communication
  • Delegating Tasks
  • Communicating with a TeamUse a Team Approach
  • Communicating Every Day with Others
  • Communicating with Your Manager
  • Strategies for Proactive Communication
  • PART 4 Coaching for Excellence
  • The Changing Playing Field
  • The Best and Worst Supervisors
  • Coaching Behaviors of Supervisors
  • Leadership Character
  • The Coaching Process
  • Informal Coaching
  • Formal Coaching
  • Strategies for Effective Coaching
  • PART 5 Dealing with Change Positively
  • A New Paradigm
  • Organizational Change
  • The Impact of Change
  • Communicating Change EffectivelyChange-Management Skills
  • Brainstorming Change Ideas
  • Guidelines for Brainstorming
  • The Brainstorming Process
  • Problem-Solving Techniques
  • The Problem-Solving Process
  • Strategies for Managing Change
  • SUMMARY
  • Final Thoughts: How Good Can You Be?
  • Think of the Potential, Not the Problems
  • Be Action Oriented, Not Apathetic
  • Stay Proactive, Not Reactive
  • Authorâ€?s Notes on the Case Studies
  • Case Study 1 (page 14)
  • Case Study 2 (page 40)
  • Case Study 3 (page58)
  • Case Study 4 (psge 76)

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