Globalization, communication and the workplace : talking across the world

Globalization, communication and the workplace : talking across the world / edited by Gail Forey and Jane Lockwood.

The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interac...

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Bibliographic Details
Other Authors: Forey, Gail, 1961-, Lockwood-Lee, Jane
Format: eBook
Language:English
Published: London ; New York : Continuum, ©2010.
Subjects:
Interpersonal communication.
Intercultural communication.
Discourse analysis.
Communication in organizations.
Business communication > Data processing.
Information resources management > Data processing.
Globalization.
globalism.
BUSINESS & ECONOMICS > Negotiating.
FAMILY & RELATIONSHIPS > Interpersonal Relations.
Business communication > Data processing
Communication in organizations
Discourse analysis
Globalization
Information resources management > Data processing
Intercultural communication
Interpersonal communication
Online Access:Click for online access
Description
Summary:The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being€increasingly€outsourced to non-English speaking destinations.€ The need for good English language communication skills is becoming€ever more€acute. This book looks closely at interactive c.
Physical Description:1 online resource (ix, 278 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:9781441105356
1441105352
9781474211864
1474211860
9781623567750
1283202433
9781283202435
9786613202437
6613202436
1441107673
9781441107671
1623567750
Language:English.
Source of Description, Etc. Note:Print version record.
Accessibility Note:Compliant with Level AA of the Web Content Accessibility Guidelines. Content is displayed as HTML full text which can easily be resized or read with assistive technology, with mark-up that allows screen readers and keyboard-only users to navigate easily

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