Service science

Service science / Mark S. Daskin.

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in...

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Bibliographic Details
Main Author: Daskin, Mark S., 1952-
Format: eBook
Language:English
Published: Hoboken, N.J. : Wiley, ©2010.
Subjects:
Operations research.
Service industries > Management.
Service industries > Planning.
BUSINESS & ECONOMICS > Operations Research.
Operations research
Service industries > Management
Service industries > Planning
Online Access:Click for online access
Table of Contents:
  • Why study services?
  • Optimization
  • Queueing theory
  • Location and districting problems in services
  • Inventory decisions in services
  • Resource allocation problems and decisions in services
  • Short-term workforce scheduling
  • Long-term workforce planning
  • Priority services, call center design, and customer scheduling
  • Vehicle routing and services
  • Where to from here?

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