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|z (OCoLC)755952207
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|a KJE4169
|b .C67 2011eb
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|a HCDD
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|a Cortés, Pablo.
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|a Online dispute resolution for consumers in the European Union /
|c Pablo Cortés.
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|a London :
|b Routledge,
|c 2011.
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|a 1 online resource (1 texte électronique).
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|a texte
|b txt
|2 rdacontent/fre
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|a informatique
|b c
|2 rdamedia/fre
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1 |
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|a Routledge research in IT and E-commerce law
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|a Description d'après la notice de la version imprimée.
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|a Includes bibliographical references (p. [233]-254) and index.
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|a Background -- Electronic commerce in the European Union -- The need for online dispute resolution (ODR) -- Setting the tone -- Summary of contents -- Methodology -- Location and contribution of the book in the existing academic debate -- Notes -- 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective -- 1.1.Introduction -- 1.2.Consumer protection policy in the online market -- 1.2.1.The legal definition of consumer -- 1.2.2.Consumer protection -- 1.2.3.Consumer protection in the field of e-commerce -- 1.3.Consumer access to justice: Small claims procedures -- 1.3.1.Introduction -- 1.3.2.Small claims procedure in Ireland -- 1.3.3.Small claims in England and Wales -- 1.3.4.Small claims court in Spain -- 1.3.5.Assessment -- 1.4.Conflict of laws -- 1.4.1.Introduction -- 1.4.2.Choice of law -- 1.4.3.Forum selection -- 1.4.4.Assessment -- 1.5.Enforcement -- 1.5.1.Introduction -- 1.5.2.Judicial enforcement in the EU -- 1.5.3.Administrative enforcement -- 1.5.4.Assessment -- 1.6.Conclusion -- Notes -- 2.Online dispute resolution: An emerging option for consumer redress -- 2.1.Introduction -- 2.2.Definition and growth of ODR -- 2.2.1.Defining ODR -- 2.2.2.A brief history of ODR -- 2.2.3.Advantages and difficulties in using ODR -- 2.2.4.Dispute avoidance -- 2.2.5.Dispute resolution -- 2.2.6.European initiatives promoting the use of consumer ODR -- 2.3.ODR challenges -- 2.3.1.Challenges to ODR -- 2.3.2.Funding -- 2.3.3.Directing disputants to ODR services -- 2.3.4.Fairness and due process -- 2.3.5.Enforcement -- 2.3.6.The role of technology -- 2.4.Conclusion -- Notes -- 3.Consumer adjudicative processes supported by technology: Court processes and arbitration -- 3.1.Introduction -- 3.2.Online judicial processes -- 3.2.1.Domestic disputes: The incorporation of technology into the judicial process -- 3.2.2.Cross-border disputes: European small claims procedure -- 3.3.Online arbitration -- 3.3.1.Introduction -- 3.3.2.Obstacles to the online arbitral process -- 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards -- 3.3.4.The UDRP: An international adjudicative process similar to arbitration -- 3.4.Conclusion -- Notes -- 4.Online mediation for consumers: The way forward -- 4.1.Introduction -- 4.2.From offline mediation to online mediation -- 4.2.1.The difference between online and offline mediation -- 4.2.2.Types of mediation -- 4.2.3.Two ODR examples: SmartSettle and Square Trade -- 4.2.4.Benefits and limitations in using online mediation -- 4.2.5.Appropriate cases for online mediation -- 4.2.6.Building trust in online mediation -- 4.2.7.Dynamics of computer mediated communications -- 4.3.Self-regulation and soft law: Procedural aspects of mediation -- 4.3.1.Flexibility, legal certainty, confidentiality and transparency -- 4.3.2.Independence, fairness and protection of the weaker party -- 4.3.3.The mediator's status -- 4.3.4.Accountability -- 4.4.Regulatory approach in the EU: The Mediation Directive -- 4.4.1.The purpose of regulating mediation in the EU -- 4.4.2.Mandatory mediation -- 4.4.3.Enforcement of settlements -- 4.4.4.Suspension of limitation periods -- 4.5.Regulatory approach at the domestic level, particularly in England and Wales -- 4.5.1.Mediation under national law -- 4.5.2.The approach to mandatory mediation in England and Wales -- 4.5.3.The way forward -- 4.6.Conclusion -- Notes -- 5.A legal framework to develop consumer ODR in the EU: A proposal -- 5.1.Introduction -- 5.2.The need for a regulatory balance in the field of ODR -- 5.2.1.Increasing access to justice through ODR -- 5.2.2.Failed expectations in ODR -- 5.2.3.Creating a balance between regulation and self-regulation -- 5.2.4.Risks of self-regulation -- 5.2.5.The objective of regulating ODR -- 5.2.6.International initiatives -- 5.2.7.Regional regulatory initiatives -- 5.3.Proposal for a regulation in the field of ODR -- 5.3.1.The purpose of regulating ODR at the EU level -- 5.3.2.The need to increase awarencess of ODR -- 5.3.3.Mandatory ODR clauses -- 5.3.4.Procedural legal standards for accredited ODR -- 5.3.5.Enforcement of ODR decisions -- 5.4.Conclusion -- Notes -- Conclusion -- Summary -- Findings -- Tiered ODR systems -- Future dynamics and recommendations for ODR -- Notes.
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| 650 |
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|a Arbitration and award
|z European Union countries
|x Data processing.
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| 650 |
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|a Dispute resolution (Law)
|z European Union countries
|x Data processing.
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| 650 |
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|a Electronic commerce
|x Law and legislation
|z European Union countries
|x Data processing.
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| 650 |
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|a Dispute resolution (Law)
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| 650 |
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|a Electronic commerce.
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| 650 |
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|a Electronic commerce
|2 fast
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| 650 |
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|a Dispute resolution (Law)
|2 fast
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| 650 |
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|a Dispute resolution (Law)
|x Data processing
|2 fast
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|a European Union countries
|2 fast
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|a e-books.
|2 aat
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| 655 |
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|a Livres numériques.
|2 rvmgf
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|i a pour œuvre:
|a Online dispute resolution for consumers in the European Union (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFXKBmYjfYpKg4GVkC98T3
|4 https://id.oclc.org/worldcat/ontology/hasWork
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| 830 |
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|a Routledge research in IT and E-commerce law.
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| 856 |
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|u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=557277
|y Click for online access
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|a EBC-AC
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|a 92
|b HCD
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