Cultural competence for public managers : managing diversity in today's world

Cultural competence for public managers : managing diversity in today's world / Espiridion Borrego, Richard Greggory Johnson III.

"Our increasingly globalized society demands a higher level of sophistication when working cross-culturally and internationally in local, state, and federal governments; tribal corporations; and nonprofit organizations. Cultural Competence for Public Managers offers guidance on how to become a...

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Bibliographic Details
Main Author: Borrego, Espiridion Albert, 1946-
Other Authors: Johnson, Richard Greggory
Format: eBook
Language:English
Published: Boca Raton, FL : CRC Press, ©2012.
Subjects:
Diversity in the workplace.
Personnel management.
Public administration.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Diversity in the workplace
Personnel management
Public administration
Online Access:Click for online access
Table of Contents:
  • Introduction to cultural competence: do I really need to be culturally competent?
  • Why cultural competence is important
  • How globalization and immigration are changing the world
  • Defining cultural competence for public managers
  • Cultural competencies
  • Cultural competence for executives, managers, supervisors, and employees
  • Experiences from successful multicultural and diversity programs
  • Cultural competencies for executives
  • Cultural competencies for middle managers and supervisors
  • Cultural competencies for employees
  • Building the culturally competent organization
  • Establishing the organizational cultural competence framework
  • Human resource management and cultural competence
  • Using cultural competence to develop international collaborations
  • Cases in cultural competence
  • Cultural competence in health care
  • Cultural competence in higher education
  • Resolving diffi cult employee issues
  • The human resource office: the last resort
  • Where do we go from here?
  • What the future holds: more change.

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