|
|
|
|
| LEADER |
00000cam a2200000Ma 4500 |
| 001 |
ocn808344045 |
| 003 |
OCoLC |
| 005 |
20240909213021.0 |
| 006 |
m o d |
| 007 |
cr cn||||||||| |
| 008 |
050627s2006 caua ob 001 0 eng d |
| 010 |
|
|
|a 2005018321
|
| 040 |
|
|
|a E7B
|b eng
|e pn
|c E7B
|d OCLCO
|d N$T
|d OCLCQ
|d OTZ
|d OCLCF
|d OCLCO
|d IDEBK
|d YDXCP
|d MHW
|d EBLCP
|d DEBSZ
|d OCLCO
|d COO
|d OCLCQ
|d OCLCO
|d OCLCQ
|d CAUOI
|d OCLCO
|d VT2
|d OCLCQ
|d ESU
|d OCLCQ
|d YDX
|d UAB
|d SGPBL
|d U3W
|d LHU
|d STF
|d AU@
|d OL$
|d OCLCQ
|d INARC
|d K6U
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCL
|d SXB
|d OCLCQ
|d OCLCO
|
| 019 |
|
|
|a 809773294
|a 960150293
|a 1007859093
|a 1048755843
|a 1058907873
|a 1084305265
|a 1135210110
|
| 020 |
|
|
|a 9781452266732
|q (electronic bk.)
|
| 020 |
|
|
|a 1452266735
|q (electronic bk.)
|
| 020 |
|
|
|a 9781452231068
|q (ebook)
|
| 020 |
|
|
|a 1452231060
|q (ebook)
|
| 020 |
|
|
|z 1412913748
|q (cloth)
|
| 020 |
|
|
|z 1412913756
|q (pbk.)
|
| 020 |
|
|
|z 9781412913744
|q (cloth)
|
| 020 |
|
|
|z 9781412913751
|q (pbk.)
|
| 035 |
|
|
|a (OCoLC)808344045
|z (OCoLC)809773294
|z (OCoLC)960150293
|z (OCoLC)1007859093
|z (OCoLC)1048755843
|z (OCoLC)1058907873
|z (OCoLC)1084305265
|z (OCoLC)1135210110
|
| 050 |
|
4 |
|a HF5415.5
|b .G756 2006eb
|
| 072 |
|
7 |
|a BUS
|x 018000
|2 bisacsh
|
| 049 |
|
|
|a HCDD
|
| 100 |
1 |
|
|a Grönfeldt, Svafa.
|1 https://id.oclc.org/worldcat/entity/E39PBJkMCYGKx9CfhQhxyywQv3
|
| 245 |
1 |
0 |
|a Service leadership :
|b the quest for competitive advantage /
|c Svafa Grönfeldt, Judith Strother.
|
| 260 |
|
|
|a Thousand Oaks :
|b SAGE Publications,
|c ©2006.
|
| 300 |
|
|
|a 1 online resource (xiii, 319 pages) :
|b illustrations
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references (pages 283-298) and index.
|
| 520 |
8 |
|
|a Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.
|
| 505 |
0 |
|
|a Leadership insights : the power of leadership / Olaf Olafsson -- Leadership insights : the power of the strategist / Robert Wessman -- Practical insights : the U.S. Army on leadership -- Practical insights : Cambridge Leadership Associates on the dangers of leadership -- Practical insights : the Masie Center on leadership in the age of technology -- Leadership insights : the power of the transformer / George Mikitarian -- Practical insights : Victoria's Secret on customer intelligence -- Practical insights : redefining leadership from a corporate perspective / David Adams -- Practical insights : pizza in the sky : lessons learned from service failures / Wolf J. Rinke -- Practical insights : SAS Institute on data mining -- Leadership insights : the power of the providers : General Electric Company on preventing service failures in business-to-business customer service / David Kirchner -- Practical insights : the human faces of customer orientation / Jon Didrik Jonsson -- Practical insights : Gallup on employee engagement and customer loyalty -- Practical insights : The Gallup organization on talent development -- Practical insights : on rewarding performance / Gunnar Haugen.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer relations
|2 fast
|
| 650 |
|
7 |
|a Customer services
|x Management
|2 fast
|
| 650 |
|
7 |
|a Administração de serviços.
|2 larpcal
|
| 650 |
|
7 |
|a Prestação de serviços.
|2 larpcal
|
| 700 |
1 |
|
|a Strother, Judith B.
|1 https://id.oclc.org/worldcat/entity/E39PCjH6KY3YBjJxg8ppX6YmJP
|
| 758 |
|
|
|i has work:
|a Service leadership (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFyxHPcGygRv97kRGhxPXq
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|z 9781412913744
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=996835
|y Click for online access
|
| 903 |
|
|
|a EBC-AC
|
| 994 |
|
|
|a 92
|b HCD
|