ITIL Foundation exam study guide

ITIL Foundation exam study guide / Helen Morris, Liz Gallacher.

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Bibliographic Details
Main Author:	Morris, Helen (IT consultant)
Other Authors:	Gallacher, Liz
Format:	eBook
Language:	English
Published:	Chichester : John Wiley & Sons Inc, 2012.
Series:	Serious skills.
Subjects:	ITIL (Programme) > Study guides. ITIL (Programme) / Study guides. ITIL (Programme) Information technology > Management > Study guides. Information technology projects > Management > Study guides. Electronic data processing personnel > Certification. BUSINESS & ECONOMICS > Information Management. BUSINESS & ECONOMICS > Knowledge Capital. Electronic data processing personnel > Certification Information technology > Management IT infrastructure library 2011 Edition Informationsmanagement examination study guides. Study guides Study guides. Guides de l'étudiant.
Online Access:	Click for online access

Table of Contents:

Service management as a practice
Understanding service strategy
Service strategy processes
Understanding service design
Service level management : aligning IT with business requirements
The other service design processes
Service design roles
Understanding service transition and the change management processes
Service transition processes
Delivering the service : the service operation lifecycle stage
The major service operation processes
The other service operation processes
Understanding continual service improvement.