ITIL Foundation exam study guide

ITIL Foundation exam study guide / Helen Morris, Liz Gallacher.

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Bibliographic Details
Main Author: Morris, Helen (IT consultant)
Other Authors: Gallacher, Liz.
Format: Electronic
Language:English
Published: Chichester : John Wiley & Sons Inc, 2012.
Series:Serious skills.
Subjects:
ITIL (Programme) > Study guides.
ITIL (Programme) / Study guides.
ITIL (Programme)
Information technology > Management > Study guides.
Information technology projects > Management > Study guides.
Electronic data processing personnel > Certification.
BUSINESS & ECONOMICS > Information Management.
BUSINESS & ECONOMICS > Knowledge Capital.
Electronic data processing personnel > Certification
Information technology > Management
IT infrastructure library 2011 Edition
Informationsmanagement
examination study guides.
Study guides
Study guides.
Guides de l'étudiant.
Online Access:Click for online access
Table of Contents:
  • Service management as a practice
  • Understanding service strategy
  • Service strategy processes
  • Understanding service design
  • Service level management : aligning IT with business requirements
  • The other service design processes
  • Service design roles
  • Understanding service transition and the change management processes
  • Service transition processes
  • Delivering the service : the service operation lifecycle stage
  • The major service operation processes
  • The other service operation processes
  • Understanding continual service improvement.

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