Better Patient Feedback, Better Healthcare.

Better Patient Feedback, Better Healthcare.

Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time? let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedba...

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Bibliographic Details
Main Author: Mahmud, Taher
Format: eBook
Language:English
Published: Keswick : M & K Update Ltd, 2011.
Subjects:
Physician and patient.
Physician and patient
Online Access:Click for online access
Table of Contents:
  • Cover
  • Prelims
  • Contents
  • About the author
  • Introduction
  • Chapter 1 Fundamentals of Patient Feedback
  • Chapter 2 A Blueprint for Substantial Change
  • Chapter 3 The Role of Governing Organisations
  • Chapter 4 The Psychology of Better Communication
  • Chapter 5 Healing the Healthcare System
  • Chapter 6 Understanding Patient-centred Care
  • Chapter 7 Achieving Patient Involvement
  • Chapter 8 Dealing with Negative Patient Feedback
  • Chapter 9 Measuring Progress
  • Index.

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