AMA business boot camp : management and leadership fundamentals that will see you successfully through your career

AMA business boot camp : management and leadership fundamentals that will see you successfully through your career / Edward T. Reilly.

The collective wisdom of The American Management Association-right at your fingertips.

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Bibliographic Details
Main Author: Reilly, Edward T.
Corporate Author: American Management Association
Format: eBook
Language:English
Published: New York : Amacom, 2012.
Subjects:
Executive ability.
Management.
Leadership.
management.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Executive ability
Leadership
Management
Online Access:Click for online access
Table of Contents:
  • Cover; Contents; Acknowledgments; Preface; A Guide to Using This Book; SECTION I: Essential Management Skills; CHAPTER 1: Basic Management; The Roles of Manager; Creating the Right Environment; The Nature of Decision Making; Characteristics of a Healthy Workplace; Effective Communication: Honing the Key Skill; The Content of Business Communication; Communication Process; Questioning Styles; Elements of Communication; Purposeful Communication-The Skill in Service; Using Communication to Manage Up; Communicating Organizational Goals; Running Effective Meetings; CHAPTER 2: Performance Management.
  • The Process of ManagingTools of Managing; Fundamentals of Motivation; Herzberg's Model; Countering Workplace Dissatisfaction; Uncovering Employees' Motivators; Delegation for Growth and Development; Two-Way Benefits of Delegating; The Process of Delegating; When to Delegate-and When Not To; Coaching to Boost Performance; Occasions for Coaching; The Process of Coaching; The Mechanics of Coaching; CHAPTER 3: Managing Staff Changes; Dealing with Change; Reasons for Hiring; Right Fit; Fluctuating Economy; Variable Skill Levels; Loyalty and Commitment; Outsourcing; Personnel Expectations.
  • The Hiring Process-RecruitingThe Hiring Process-Interviewing; General Competency; Job-Specific Competency; Interview Format; Active Listening; Selection Guidelines; CHAPTER 4: Managing Projects; The Triple Constraints; The Project Team; Project Flow; Differentiating Operations from Projects; Initiating a Project; Planning a Project; Executing a Project; Completing a Project; Case Study 1: Moderate Complexity Project; Case Study 2: High-Risk Project; SECTION I: Action Items; SECTION II: Senior Management Skills; CHAPTER 5: Strategic Thinking; Why Managers Need to Think Strategically.
  • A Strategic Frame of ReferenceElements of the Strategic Frame of Reference; Understanding the Operational Mission; The Anatomy of a Strategic Vision; Understanding Customer Sensitivities; Creating a Strategic Advantage; Making the Vision a Reality; CHAPTER 6: Leadership; Leadership Self-Assessment; Behavior of a Leader; Measures of Success; Leveraging Your Leadership Style; Leadership Image; Building Power and Influence; Assessment #1: Your Power Potential; Assessment #2: Your Power Profile; Assessment #3: Group Leadership Qualities; Influence; Enlightened Office Politics.
  • Motivating Difficult PeopleThe Staller; The Emotional Hothead; The Complainer; The Backstabber; Ms. or Mr. Perfect; SECTION II: Action Items; APPENDIX A: Self-Assessment on Comfort Level with Delegation; APPENDIX B: Coaching Planning Worksheet; APPENDIX C: Project Management Planning Template; GLOSSARY; A; C; D; E; F; G; H; I; M; N; O; P; R; S; T; W; INDEX; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y.

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