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|a 857913034
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|a 9789814434546
|q (electronic bk.)
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|a 981443454X
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|a (OCoLC)828792774
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|b .B85 2012eb
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|a HCDD
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|a Building service-oriented government :
|b lessons, challenges and prospects /
|c editor, Wu Wei.
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|a Singapore :
|b World Scientific Pub. Co.,
|c 2012.
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|a 1 online resource (viii, 180 pages) :
|b illustrations
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|a text
|b txt
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|a computer
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|2 rdamedia
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|a online resource
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|a NCPA research series ;
|v 1
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|a Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities.
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|a 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References.
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|a Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion.
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|a ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian.
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|a 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery.
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|a 6.3. A Case Study of Public Transportation Development in the Pearl River Delta.
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|a Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In.
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|a Includes bibliographical references and index.
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|a Online resource; title from pdf information screen (Ebsco, viewed July 1, 2013).
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|a Public opinion
|z China.
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|a China
|x Politics and government
|y 2002-
|x Public opinion.
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|a China
|x Politics and government
|y 2002-
|x Forecasting.
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|a POLITICAL SCIENCE
|x Political Process
|x General.
|2 bisacsh
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|a Politics and government
|x Forecasting
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|a Politics and government
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|a Public opinion
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|a China
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|1 https://id.oclc.org/worldcat/entity/E39PBJcrd4RjtCBk4wfMhTwwG3
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|a Since 2002
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|a Wei, Wu.
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|i has work:
|a Building service-oriented government (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCH38BRpjVvxx8P6gmbphXm
|4 https://id.oclc.org/worldcat/ontology/hasWork
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|i Print version:
|a Wei, Wu.
|t Building Service-Oriented Government : Lessons, Challenges and Prospects.
|d Singapore : World Scientific Publishing Company, ©2012
|z 9789814434539
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| 830 |
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|a NCPA research series ;
|v 1.
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| 856 |
4 |
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|u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=1126841
|y Click for online access
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|a EBC-AC
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|b HCD
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