Workplace communication for the 21st century : tools and strategies that impact the bottom line

Workplace communication for the 21st century : tools and strategies that impact the bottom line / Jason S. Wrench, editor.

"Written in clear, non-technical language, this book explains how employees and employers can maximize internal and external organizational communication-for both personal benefit and to the entity as a whole."--

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Bibliographic Details
Other Authors: Wrench, Jason S.
Format: eBook
Language:English
Published: Santa Barbara, Calif. : Praeger/ABC-CLIO, ©2013.
Series:Business professional collection
Subjects:
Communication in organizations.
Communication in management.
Business communication.
Interpersonal communication.
Business communication
Communication in management
Communication in organizations
Interpersonal communication
dissertations.
Academic theses
Academic theses.
Thèses et écrits académiques.
Online Access:Click for online access
Table of Contents:
  • Cover; Volume 1; Title; Copyright; Contents; Acknowledgments; Chapter One: Communicating within the Modern Workplace: Challenges and Prospects; Chapter Two: Ethics Matters: Why Ethical Communication Makes a Difference in Today's Workplace; Chapter Three: Creating a Productive Workplace Culture and Climate: Understanding the Role of Communication and Socialization for Organizational Newcomers; Chapter Four: Effective New Employee Socialization; Chapter Five: Communicating Accurate and Timely Information around the Workplace.
  • Chapter Six: Diversity Matters: Harnessing the Power of Diversity for Your OrganizationChapter Seven: Men and Women Communicating in the Workplace: Why Gender Differences Matter and Make Organizations More Effective; Chapter Eight: Leading through Our Words and Behaviors; Chapter Nine: Leading Only Happens When People Follow: Fostering a Culture of Followership; Chapter Ten: Managing Workplace Talent through Mentoring and Coaching: Getting Beyond Buzzwords to Practices That Work; Chapter Eleven: Understanding Work Group Dynamics: Effectively Getting People to Work Cohesively in Small Groups.
  • Chapter Twelve: Don't LOL at My E-Mail: Using Technology to Enhance Workplace Communication, Not Destroy Workplace CommunicationChapter Thirteen: Working with You Is Killing Me: Learning How to Effectively Handle Workplace Conflict; Chapter Fourteen: Bullies Coming out of the Schoolyard and into the Boardroom: Combating Abusive Workplace Communication; Chapter Fifteen: Making Sure Your Workplace Communication Works: Determining the ROI on Workplace Communication Campaigns; About the Editor and Contributors; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z.
  • Volume 2Title; Copyright; Contents; Acknowledgments; Chapter One: How Strategic Workplace Communication Can Save Your Organization; Chapter Two: Protecting Reputation and Preventing Crisis: The Strategic Use of Issue Management; Chapter Three: The Art of Business Presentations: Communicating Effectively before Various Stakeholders; Chapter Four: Customer Service with a Smile: Creating a Climate Where Customers Come First; Chapter Five: Selling Yourself or Your Product Starts with Communication.
  • Chapter Six: Marketing for the 21st Century: Thinking through Current Marketing Trends That Will Effectively Position Your OrganizationChapter Seven: Facebook, Twitter, LinkedIn, and Blogs Oh My! Social Media and Web 2.0: Using Today's Cutting-Edge Social Technology to Enhance Your Organization; Chapter Eight: You Are What You Brand: Managing Your Image and Reputation; Chapter Nine: Building and Maintaining Stakeholder Trust; Chapter Ten: Every Organization Faces Risk, but Effectively Communicating Risk Is a Skill.

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