Municipal benchmarks : assessing local performance and establishing community standards / David N. Ammons.

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services,...

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Bibliographic Details
Main Author: Ammons, David N.
Format: eBook
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, ©2001.
Edition:2nd ed.
Subjects:
Online Access:Click for online access