Municipal benchmarks : assessing local performance and establishing community standards

Municipal benchmarks : assessing local performance and establishing community standards / David N. Ammons.

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services,...

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Bibliographic Details
Main Author: Ammons, David N.
Format: eBook
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, ©2001.
Edition:2nd ed.
Subjects:
Municipal services > United States > Evaluation.
Municipal government > United States > Evaluation.
Benchmarking (Management) > United States.
POLITICAL SCIENCE > Public Affairs & Administration.
Benchmarking (Management)
Municipal government > Evaluation
Municipal services > Evaluation
United States
Online Access:Click for online access
Table of Contents:
  • Introduction
  • Performance measurement and benchmarking
  • Animal control
  • City attorney
  • City clerk
  • Courts
  • Development administration
  • Emergency communications
  • Emergency medical services
  • Finance
  • Fire service
  • Fleet maintenance
  • Gas and electric services
  • Human resource administration
  • Information systems
  • Library
  • Management services executive offices, budget, management audit
  • Parking services
  • Parks and recreation
  • Police
  • Property appraisal
  • Public health
  • Public transit
  • Public works engineering and miscellaneous services
  • Purchasing and warehousing
  • Risk management
  • Social services
  • Solid waste collection
  • Streets, sidewalks, and storm drainage
  • Traffic engineering and control
  • Utilities business office
  • Water and sewer services
  • Performance milestones.

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