Redefining Operational Excellence : New Strategies for Maximizing Performance and Profits across the Organization

Redefining Operational Excellence : New Strategies for Maximizing Performance and Profits across the Organization / Andrew Miller.

True operational excellence is not about ""lean"" or six sigma or any other methodology. Our world is too complex, too interconnected, and too fast moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Operational excelle...

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Bibliographic Details
Main Author: Miller, Andrew, 1973-
Format: eBook
Language:English
Published: New York : AMACOM, 2014.
Subjects:
Performance.
Organizational effectiveness.
Management > Technological innovations.
Performance technology.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Management > Technological innovations
Organizational effectiveness
Performance
Online Access:Click for online access
Table of Contents:
  • Cover; Contents; Acknowledgments; Introduction; Chapter 1: THE NEED FOR A NEW DEFINITION; The Beginnings of Operational Excellence; Redefining Operational Excellence; Would You Know Operational Excellence If You Tripped Over It?; Organizations That Exemplify Operational Excellence; Why Operational Excellence Is Important to Any Organization; Redefining How We Operate; Chapter 2: MAKING OPERATIONAL EXCELLENCE HAPPEN; The Core Components of Operational Excellence; Evolving Toward Operational Excellence; The Four Phases of Operational Excellence; Creating Gates: Protecting Your Gains.
  • Four Types of OrganizationsRedefining the Way We Measure Success; Chapter 3: ATTRACTING AND RETAINING TOP TALENT: DON'T SETTLE FOR SECOND BEST; The Key Principles of Leadership; The Four Attributes of a Great Leader; Attracting the Best People; A Strategy for Talent Management; Breathe Life into Your Organization by Letting People Go; Is Your Turnover Rate Too High?; Chapter 4: THE INNOVATION EQUATION: THE IMPORTANCE OF COLLABORATION; How to Foster Innovation; The Cycle of Innovation; A Culture of Innovation: The Interaction of Empowerment and Skill; How to Become an Innovation Master.
  • Accelerating the Adoption of InnovationChapter 5: ALIGNING STRATEGY AND TACTICS TO ENHANCE PERFORMANCE; Without Execution, There Is No Strategy; How to Achieve Execution Excellence; The Difference Between Responsibility and Accountability; Gaining a Tactical Advantage: Finding Performance Boosts Where You Wouldn't Normally Look; Performance Boosts: The Do-It-Yourself Version; A Final Word on Strategy Execution; Chapter 6: ACQUIRING AND KEEPING THE CUSTOMERS YOU WANT; Why Current Customers Are Your Best Opportunity for Growth; Stratifying Your Customers.
  • How to Turn Customers into Great Referral SourcesOther Strategies to Strengthen Customer Loyalty and Engagement; The Five Myths of Customer Engagement; Chapter 7: OPTIMIZING SPEED MAXIMIZES PROFITABILITY; Determining Optimal Enterprise Velocity and Responsible Speed; Slow Down to Improve Results; How Speed Impacts Profitability; The Speed-Profitability Correlation and the Four Components of Operational Excellence; The Myth of the First-Mover Advantage; Knowing When to Speed Up and When to Slow Down; Implementing a Culture of Speed Optimization; Chapter 8: CENTERS OF EXCELLENCE: NOT SO MUCH.
  • Why Centers of Excellence Aren't Always ExcellentWhy Create a Centralized Department?; The Benefits of a Centralized Department; Centrally Led, Locally Executed; Ignore the Center and Focus on Excellence; Chapter 9: INDUSTRY PERSPECTIVES; Retail; Services; Health Care; Technology; Manufacturing; Chapter 10: GETTING TECHNOLOGY OUT OF YOUR WAY; Fix the Process, Then Implement the Technology; Technology and Change Management; Using Technology to Enhance Operational Excellence; Operational Excellence and Automation; Chapter 11: A BRIGHT FUTURE WITH OPERATIONAL EXCELLENCE.

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