The certified manager of quality/organizational excellence handbook

The certified manager of quality/organizational excellence handbook / Russell T. Westcott, editor ; contributors, Milt Krivokuca [and five others].

This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of...

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Bibliographic Details
Other Authors: Westcott, Russ, 1927- (Editor)
Format: eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, [2013]
Edition:Fourth edition.
Subjects:
Total quality management > Handbooks, manuals, etc.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Total quality management
Electronic books.
Handbooks and manuals
Online Access:Click for online access
Table of Contents:
  • Organizational structures
  • Leadership challenges
  • Teams and team processes
  • ASQ code of ethics
  • Strategic planning models
  • Business environment analysis
  • Strategic plan deployment
  • Management skills and abilities
  • Communication skills and abilities
  • Project management
  • Quality system
  • Quality models and theories
  • Problem-solving tools
  • Process management
  • Measurement: assessment and metrics
  • Customer identification and segmentation
  • Customer relationship management
  • Supply chain management
  • Training and development
  • The certified manager of quality/organizational excellence body of knowledge.

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