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00000cam a2200000 a 4500 |
| 001 |
ocn881417495 |
| 003 |
OCoLC |
| 005 |
20240809213013.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
| 008 |
140614s2014 ilu ob 001 0 eng d |
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|z 2013017137
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|b eng
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|a 883365895
|a 1066515983
|a 1081231349
|a 1228577337
|a 1391529089
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|a 9780838996829
|q (electronic bk.)
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|a 0838996825
|q (electronic bk.)
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|q (electronic bk.)
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|q (electronic bk.)
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|z 9780838911952
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|z 0838911951
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|a 99960238584
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|a (OCoLC)881417495
|z (OCoLC)883365895
|z (OCoLC)1066515983
|z (OCoLC)1081231349
|z (OCoLC)1228577337
|z (OCoLC)1391529089
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| 037 |
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|a 7518BA49-7887-4AC5-AC20-1AE8EB6D9971
|b OverDrive, Inc.
|n http://www.overdrive.com
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| 050 |
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4 |
|a Z678.85
|b .H473 2014
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| 072 |
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7 |
|a LAN
|x 025020
|2 bisacsh
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| 049 |
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|a HCDD
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| 100 |
1 |
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|a Hernon, Peter,
|e author.
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| 245 |
1 |
0 |
|a Getting Started with Evaluation /
|c Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.
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| 260 |
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|a Chicago :
|b American Library Association,
|c 2014.
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| 300 |
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|a 1 online resource (257 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
0 |
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|a Print version record.
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| 505 |
0 |
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|a Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes.
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| 505 |
8 |
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|a Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction.
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| 505 |
8 |
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|a Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started.
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| 505 |
8 |
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|a Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index.
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| 520 |
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|a Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Libraries
|x Evaluation.
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| 650 |
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0 |
|a Public services (Libraries)
|x Evaluation.
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| 650 |
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0 |
|a Library administration
|x Decision making.
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| 650 |
|
0 |
|a Library statistics.
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| 650 |
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0 |
|a Libraries
|x Evaluation
|v Problems, exercises, etc.
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| 650 |
|
7 |
|a LANGUAGE ARTS & DISCIPLINES
|x Library & Information Science
|x Archives & Special Libraries.
|2 bisacsh
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| 650 |
|
7 |
|a Libraries
|x Evaluation
|2 fast
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| 650 |
|
7 |
|a Library administration
|x Decision making
|2 fast
|
| 650 |
|
7 |
|a Library statistics
|2 fast
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| 650 |
|
7 |
|a Public services (Libraries)
|x Evaluation
|2 fast
|
| 655 |
|
7 |
|a exercise books.
|2 aat
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| 655 |
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7 |
|a Problems and exercises
|2 fast
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| 655 |
|
7 |
|a Problems and exercises.
|2 lcgft
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| 655 |
|
7 |
|a Problèmes et exercices.
|2 rvmgf
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| 700 |
1 |
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|a Dugan, Robert E.,
|d 1952-
|e author.
|1 https://id.oclc.org/worldcat/entity/E39PCjxg3Hr7vFrRcCKmjv7tBq
|
| 700 |
1 |
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|a Matthews, Joseph R.,
|e author.
|
| 758 |
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|i has work:
|a Getting Started with Evaluation (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFtbQ9g4RJfGPVvcWcKkMq
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Hernon, Peter.
|t Getting started with evaluation.
|d Chicago : ALA Editions, an imprint of the American Library Association, 2014
|z 9780838911952
|w (DLC) 2013017137
|w (OCoLC)845084848
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=1711154
|y Click for online access
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| 903 |
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|a EBC-AC
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| 994 |
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|a 92
|b HCD
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