Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation

Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / Angelo Esposito, Timothy Rogers.

Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into...

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Bibliographic Details
Main Author: Esposito, Angelo
Other Authors: Rogers, Timothy
Format: eBook
Language:English
Published: Ely, Cambridgeshire : IT Governance Publishing, 2013.
Subjects:
IT infrastructure library.
ITSM library.
IT infrastructure library
Business enterprises > Information technology > Management.
Information technology > Management.
Organizational change > Management.
Organizational change.
MATHEMATICS > Probability & Statistics > General.
COMPUTERS > General.
Information technology > Management
Organizational change > Management
Online Access:Click for online access

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