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00000cam a2200000Ma 4500 |
| 001 |
ocn889842351 |
| 003 |
OCoLC |
| 005 |
20240809213013.0 |
| 006 |
m o d |
| 007 |
cr ||||||||||| |
| 008 |
940519s1995 cau ob 000 0 eng |
| 040 |
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|a AU@
|b eng
|e pn
|c AU@
|d OCLCO
|d EBLCP
|d OCLCF
|d ZCU
|d MERUC
|d OCLCQ
|d ICG
|d OCLCQ
|d DKC
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCL
|d SXB
|d OCLCQ
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| 019 |
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|a 922966757
|a 994902525
|a 1002221040
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| 020 |
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|a 1560522585
|q (paperback)
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| 020 |
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|a 9781560522584
|q (paperback)
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| 035 |
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|a (OCoLC)889842351
|z (OCoLC)922966757
|z (OCoLC)994902525
|z (OCoLC)1002221040
|
| 050 |
|
4 |
|a HF5549.5.E43
|b M56 1995
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| 049 |
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|a HCDD
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| 100 |
1 |
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|a Minor, Marianne.
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| 245 |
1 |
0 |
|a Preventing workplace violence :
|b positive management strategies /
|c Marianne Minor.
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| 264 |
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1 |
|a Boston, Mass. :
|b Thomson,
|c 1995.
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| 300 |
|
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|a 1 online resource (x, 94 pages).
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a A fifty-minute series book
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| 504 |
|
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|a Includes bibliographical references (page 85).
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| 505 |
0 |
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|a ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""ABOUT THE SERIES""; ""DISCLAIMER""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""About the Cover""; ""INTRODUCTION""; ""SECTION I Understanding Violence in the Workplace""; ""DEFINITION OF WORKPLACE VIOLENCE""; ""FACTS ABOUT WORKPLACE VIOLENCE""; ""FACTORS LINKED WITH INCREASED WORKPLACE VIOLENCE""; ""IDENTIFYING POTENTIALLY VIOLENT EMPLOYEES""; ""PROFILE OF A POTENTIALLY VIOLENT EMPLOYEE""; ""ASSESSING WARNING SIGNS""; ""AGGRAVATING FACTORS""; ""IS YOUR ORGANIZATION PREPARED?""; ""SECTION II Violence Prevention Strategies""
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| 505 |
8 |
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|a ""PREVENTING CRITICAL INCIDENTS IS CRUCIAL""""BEING PREPARED CAN MAKE A DIFFERENCE""; ""The Role of Managers""; ""Mistakes Managers Make in Assessing Violence Issues""; ""ARE YOU AN EFFECTIVE CRISIS MANAGER?""; ""THE ELEMENTS OF PREVENTION""; ""YOUR CRISIS MANAGEMENT TEAM""; ""MOBILIZE PROFESSIONAL ADVISORS""; ""Acquiring Professional Help""; ""Employee Assistance Programs""; ""Assessment Professionals""; ""Legal Assistance""; ""CREATE A CRISIS MANAGEMENT PLAN""; ""ESTABLISH A VIOLENCE-PREVENTION POLICY""; ""KNOW YOUR EMPLOYMENT LAWS""; ""A Word About Employment Laws""
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| 505 |
8 |
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|a ""USE PROPER EMPLOYEE-SELECTION TECHNIQUES""""Hiring Practices Assessment""; ""RECOGNIZE SIGNS OF TROUBLE""; ""PROVIDE COACHING OR COUNSELLING""; ""Definitions""; ""Work Situations That May Require Coaching""; ""Work Situations That May Require Counseling""; ""Providing Effective Feedback""; ""HOW TO GIVE EFFECTIVE FEEDBACK""; ""POSITIVE FEEDBACK COMES IN MANY FORMS""; ""Kinds of Reinforcement""; ""Guidelines for Successful Coaching""; ""Guidelines for Successful Counseling""; ""NOW WHAT? WHEN COACHING AND COUNSELING FAIL""; ""TAKE DISCIPLINARY ACTION""; ""Definition""
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| 505 |
8 |
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|a ""Required Steps in Disciplinary Action""""TERMINATION""; ""MY ACTION PLAN""; ""SECTION III Crisis Management""; ""RECOGNIZE AND MOBILIZE""; ""WHAT TO DO DURING A CRISIS""; ""TEN PITFALLS TO AVOID DURING A CRITICAL INCIDENT""; ""TIPS ON NONVERBAL COMMUNICATION""; ""HELPING EMPLOYEES GET THROUGH THE TRAUMA""; ""FACTS YOU SHOULD KNOW ABOUT TRAUMA""; ""EMPLOYEE TRAUMA CHECKLIST""; ""WHAT TO DO AFTER A CRITICAL INCIDENT""; ""Address your Employees� Reactions""; ""Address Your Managers� Concerns""; ""Gather Professional Support""; ""Arrange for Proper Communication""
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| 505 |
8 |
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|a ""Reassess and Improve Preventive Measures""""AFTER A CRITICAL INCIDENT: DON�TS AND DOS""; ""SECTION IV Case Studies""; ""TEST YOUR KNOWLEDGE""; ""Options for Action""; ""CASE STUDY #1: Lee""; ""CASE STUDY #2: José""; ""CASE STUDY #3: Marsha""; ""CASE STUDY #4: Tony""; ""CASE STUDY #5: Kyle""; ""CASE STUDY #6: Dale""; ""CASE STUDY #7: X Corporation""; ""CASE STUDY #8: Maria""; ""CASE STUDY #9: Mohammed""; ""CASE STUDY #10: Sandy""; ""SECTION V Resource Appendix""; ""KNOW YOUR RESOURCES""; ""Employee Assistance Programs""; ""Assessment Professionals""; ""Legal Assistance""
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| 650 |
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0 |
|a Violence in the workplace.
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| 650 |
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7 |
|a Violence in the workplace
|2 fast
|
| 758 |
|
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|i has work:
|a Preventing workplace violence (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFXcpktTfcRtwCQTdFMCDC
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Minor, Marianne.
|t Preventing Workplace Violence : Positive Management Strategies.
|d Menlo Park : Course Technology Crisp, ©1994
|z 9781560522584
|
| 830 |
|
0 |
|a Fifty-Minute series.
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/holycrosscollege-ebooks/detail.action?docID=3116976
|y Click for online access
|
| 903 |
|
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|a EBC-AC
|
| 994 |
|
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|a 92
|b HCD
|