Creating a no blame culture

Creating a no blame culture / by Eve Ash.

Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step proc...

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Bibliographic Details
Other Authors: Ash, Eve (Producer)
Format: Video
Language:English
Published: Melbourne, Victoria : Seven Dimensions, 2012.
Series:Business and education in video
Subjects:
Attitude (Psychology)
Business communication.
Instructional films.
Films de formation.
Online Access:Click for online access
Description
Summary:Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn't happen again. Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don't occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (7 min.).
Playing Time:00:07:05
Language:In English.

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