Hotlines. Episode 7, Handling upset customers / produced by Ash Quarry Productions.

One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have to work out what the customer needs. Key Learning Points: listen sympathetically, apologize, take responsibility now, outline the plan to help, and gain customer agreement.

Saved in:
Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Online Access:Click for online access