Consumer ADR in Europe.

Consumer ADR in Europe.

This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland...

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Bibliographic Details
Main Author: Hodges, Christopher
Other Authors: Benöhr, Iris, Creutzfeldt-Banda, Naomi
Format: eBook
Language:English
Published: London : Bloomsbury Publishing, 2012.
Series:Civil justice systems.
Subjects:
Dispute resolution (Law) > Europe.
Consumer protection > Law and legislation > Europe.
LAW > Military.
Consumer protection > Law and legislation
Dispute resolution (Law)
Europe
Online Access:Click for online access
Table of Contents:
  • 9781849463485.pdf; Prelims; Summary Contents; Detailed Contents; List of Tables and Figures; Contributors; Interviewees; Abbreviations; Introduction; 1. Alternative Dispute Resolution for Consumers in the European Union; 2. Belgium; 3. France; 4. Germany; 5. Lithuania; 6. The Netherlands; 7. Poland; 8. Slovenia; 9. Spain; 10. Sweden; 11. The United Kingdom; 12. Best Practice in Customer Care in the UK; 13. Cross-border Consumer ADR; 14. Empirical Findings; 15. Findings and Conclusions; Commission Recommendation of 30 March 1998 (98/257/EC).
  • Commission Recommendation of 4 April 2001 (2001/310/EC)European Code of Conduct for Mediators; French Charter of Consumer Mediation.

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