Message not received : why business communication is broken and how to fix it

Message not received : why business communication is broken and how to fix it / Phil Simon.

"George Bernard Shaw once famously said, "The single biggest problem in communication is the illusion that it has taken place."Although he died in 1950, Shaw's words live on, especially in the business world. Far too many executives, salespeople, consultants, and even rank-and-fi...

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Bibliographic Details
Main Author: Simon, Phil
Format: eBook
Language:English
Published: Hoboken, New Jersey : John Wiley & Sons, Inc., 2015.
Subjects:
Business communication.
Business communication > Technological innovations.
BUSINESS & ECONOMICS > Business Communication > General.
Business communication
Business communication > Technological innovations
Online Access:Click for online access
Table of Contents:
  • Part I: Background and Introduction Introduction: The Big Collision
  • The Intersection of Business, Language, Communication, and Technology Subject: The Other Scourge of Business Communication Technology and the Cardinal Importance of Business Communication What's the Big Whoop? From Pencils to WhatsApp: A Little History Lesson Book Overview and Outline My Communication Bona Fides Next Chapter 1: Technology Is Eating the World
  • The Dizzying Nature of Today's Existence Whoops Accelerating Technological Change Goldfish and Declining Attention Spans A Communications Revolution Unprecedented Automation and Artificial Intelligence The Age of the Entrepreneur Disruption Is Cool SEO, Google, and the Really Long Tail Marketing Madness Mobile Mania BYOD The Rise of the Tech Celebrity A New Body Politic Other Trends Next Notes Chapter 2: The Increasingly Overwhelmed Employee
  • Is This the New Normal? Mad Men No More Abundant Leisure: Keynes Was Wrong Drowning in Data Demonizing the Tech Companies The Limits of Technology's Tentacles A Different Kind of Workplace Is Being Overwhelmed Even a Choice Anymore? Next Notes Part II: Didn't You Get that Memo?
  • Why We Don't Communicate Good at Work Chapter 3: What We Say
  • Examining Words at Work Jargon: The Cause of So Much Noise Beyond Jargon: Other Communication and Language Atrocities Next Appendix 3A Notes Chapter 4: How We Say It
  • E-Mail Is Dead. Long Live E-Mail! A Communications Dynasty: Explaining E-Mail's Impressive Reign E-Mail Nation How We're Working Isn't Working Next Notes Chapter 5: Why Bad Communication Is Bad Business
  • The Unintended Consequences of Mixed and Missed Messages One Size Does Not Misfit All Message Not Received Decreased Clarity, Credibility, and Trust Lost Sales Severed Relationships and Burnt Bridges Poor Execution and Strategic Blunders Lower Productivity Inefficiency, Waste, and Severed Relationships Increased Risk of Project Failure Other Long-Term Employee Issues Net Effect: A Vicious Cycle Next Notes Part III: Message Received Chapter 6: Don't Call It a Paradigm
  • Guidelines for Effective Business Communication Language E-mail Selecting a Communications Medium Handling the Fallout Next Notes Chapter 7: Words and Context
  • Building a Solid Communication Foundation A Trip Down Memory Lane The World of Words Communication Context, Awareness, and Technique Next Notes Chapter 8: Life Beyond E-Mail
  • How Progressive Organizations are Using New Tools to Enable More Effective Collaboration and Communication Communication and Collaboration Circa 2004 The Benefits of Old Tools E-Mail Detox If Not E-Mail, Then What? True Communication and Collaboration in Action New Tools: No Guarantees Next Notes Part IV: What Now? Coda
  • Was This Message Received?

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