Total Quality Management.

Total Quality Management.

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Bibliographic Details
Main Author:	Bhat, K. Shridhara
Format:	eBook
Language:	English
Published:	Mumbai : Global Media, 2009.
Subjects:	Total quality management. Total quality management > Case studies. Total quality management Case studies
Online Access:	Click for online access

Table of Contents:

COVER
CONTENTS
Introduction to Quality
Managing Quality .
Quality Management Philosophies
Managing for Quality and High Performance
Focussing on Customers
Leadership and Strategic Planning for TQM
Human Resource Development and Management for TQM
Process Management
Tools for Process Management
Measurement and Strategic Information Management for TQM
Organising for TQM
Building and Sustaining Total Quality Organisation
Quality Assurance and Control
Statistical Process Control
Reliability and Maintenance
Just-In-Time SystemsBenchmarking
Business Process Reengineering
Supply Chain Management
Total Quality Management in Services
World Class Manufacturing
[A] Quality Snapshots
[B] Case Analysis
[C] Case Illustrations
[D] Case Study Exercises
Appendix
Index