Resolving conflict : ten steps for turning negatives to positives

Resolving conflict : ten steps for turning negatives to positives / Harold Scharlatt.

Conflict is inevitable, in everyday life and-especially in today's increasingly non-hierarchical organizations-in the workplace.

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Bibliographic Details
Main Author:	Scharlatt, Harold (Author)
Format:	eBook
Language:	English
Published:	[Greensboro, North Carolina] : Center for Creative Leadership, [2016]
Subjects:	Conflict management. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. Conflict management
Online Access:	Click for online access

Table of Contents:

Preface; Introduction; One: TYPICAL QUESTIONS ABOUT CONFLICT; Two: CONFLICT IN CONTEXT; Three: APPROACHES TO CONFLICT; Four: CONFLICT ANALYSIS AND STRATEGY; Five: AN ILLUSTRATED WALK-THROUGH OF A CONFLICT SITUATION; SUGGESTED RESOURCES; About the Center for Creative Leadership.