Improving public services : international experiences in using evaluation tools to measure program performance

Improving public services : international experiences in using evaluation tools to measure program performance / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenge...

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Bibliographic Details
Other Authors: Besharov, Douglas J. (Editor), Baehler, Karen J. (Editor), Klerman, Jacob Alex (Editor)
Format: eBook
Language:English
Published: New York, NY : Oxford University Press, [2017]
Series:International policy exchange series.
Subjects:
Social service > Evaluation.
Social work administration.
Performance standards.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Performance standards
Social service > Evaluation
Social work administration
Online Access:Click for online access
Description
Summary:This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.
Physical Description:1 online resource
Bibliography:Includes bibliographical references and index.
ISBN:9780190646073
0190646071
9780190646066
0190646063

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