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160905s2016 nyu ob 001 0 eng d |
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|a YDX
|b eng
|e pn
|c YDX
|d OCLCQ
|d N$T
|d OCLCQ
|d IOG
|d OCLCO
|d N$T
|d OCLCF
|d EBLCP
|d STBDS
|d OH1
|d OCL
|d OTZ
|d BUF
|d CEF
|d KSU
|d VVB
|d BRX
|d OCLCQ
|d WYU
|d OCLCQ
|d OCLCO
|d OCLCQ
|d OCLCO
|d OCLCL
|d OCLCQ
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| 019 |
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|a 966457398
|a 1066678760
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| 020 |
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|a 9780190646073
|q (electronic bk.)
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| 020 |
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|a 0190646071
|q (electronic bk.)
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|a 9780190646066
|q (electronic bk.)
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|a 0190646063
|q (electronic bk.)
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|z 0190646055
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|z 9780190646059
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| 035 |
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|a (OCoLC)957617148
|z (OCoLC)966457398
|z (OCoLC)1066678760
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| 050 |
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4 |
|a HV41
|b .I478 2016
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| 072 |
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|a POL
|x 019000
|2 bisacsh
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| 072 |
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|a SOC
|x 016000
|2 bisacsh
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| 049 |
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|a HCDD
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| 245 |
0 |
0 |
|a Improving public services :
|b international experiences in using evaluation tools to measure program performance /
|c edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.
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| 260 |
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|a New York, NY :
|b Oxford University Press,
|c [2017]
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a International policy exchange series
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| 504 |
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|a Includes bibliographical references and index.
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| 520 |
8 |
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|a This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.
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| 505 |
0 |
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|a Cover; Improving Public Services; Copyright; Contents; Acknowledgments; Contributors; 1 Introduction; Part 1. Unifying Themes; 2 Modern Performance Measurement: Monitoring Program "Outcomes" Instead of "Impacts"; 3 Measuring and Managing Farther along in the Logic Model; 4 Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services; 5 Does Measuring Performance Lead to Better Performance?; Part 2. National Applications; 6 Top-Down Strategies for Service Improvement in UK Public Services
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| 505 |
8 |
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|a 7 Quality Improvement and Performance Measurement in Israeli Social Services; 8 Institutional Contexts and Service Delivery Reforms; 9 Performance-based Payments in the Turkish Health System; Part 3. Performance Contracting; 10 Holding Nonprofits Accountable for Accomplishments, Not Appearances; 11 Welfare-to-Work Performance-based Contracts in New York City; 12 The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia; 13 Workforce Development Programs: Performance over the U.S. Business Cycle; Part 4. Conclusion
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| 650 |
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|a Social service
|x Evaluation.
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| 650 |
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|a Social work administration.
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| 650 |
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|a Performance standards.
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| 650 |
|
7 |
|a POLITICAL SCIENCE
|x Public Policy
|x Social Services & Welfare.
|2 bisacsh
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| 650 |
|
7 |
|a SOCIAL SCIENCE
|x Human Services.
|2 bisacsh
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| 650 |
|
7 |
|a Performance standards
|2 fast
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| 650 |
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7 |
|a Social service
|x Evaluation
|2 fast
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| 650 |
|
7 |
|a Social work administration
|2 fast
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| 700 |
1 |
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|a Besharov, Douglas J.,
|e editor.
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| 700 |
1 |
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|a Baehler, Karen J.,
|e editor.
|
| 700 |
1 |
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|a Klerman, Jacob Alex,
|e editor.
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| 758 |
|
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|i has work:
|a Improving public services (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGQ4vpjWmjhMBvGMCT9g4y
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|z 0190646055
|z 9780190646059
|w (OCoLC)957133172
|
| 830 |
|
0 |
|a International policy exchange series.
|
| 856 |
4 |
0 |
|u https://holycross.idm.oclc.org/login?auth=cas&url=https://academic.oup.com/book/25460
|y Click for online access
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| 903 |
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|a OUP-SOEBA
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| 994 |
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|a 92
|b HCD
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