Improving public services : international experiences in using evaluation tools to measure program performance

Improving public services : international experiences in using evaluation tools to measure program performance / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenge...

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Bibliographic Details
Other Authors: Besharov, Douglas J. (Editor), Baehler, Karen J. (Editor), Klerman, Jacob Alex (Editor)
Format: eBook
Language:English
Published: New York, NY : Oxford University Press, [2017]
Series:International policy exchange series.
Subjects:
Social service > Evaluation.
Social work administration.
Performance standards.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Performance standards
Social service > Evaluation
Social work administration
Online Access:Click for online access
Table of Contents:
  • Cover; Improving Public Services; Copyright; Contents; Acknowledgments; Contributors; 1 Introduction; Part 1. Unifying Themes; 2 Modern Performance Measurement: Monitoring Program "Outcomes" Instead of "Impacts"; 3 Measuring and Managing Farther along in the Logic Model; 4 Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services; 5 Does Measuring Performance Lead to Better Performance?; Part 2. National Applications; 6 Top-​Down Strategies for Service Improvement in UK Public Services
  • 7 Quality Improvement and Performance Measurement in Israeli Social Services; 8 Institutional Contexts and Service Delivery Reforms; 9 Performance-​based Payments in the Turkish Health System; Part 3. Performance Contracting; 10 Holding Nonprofits Accountable for Accomplishments, Not Appearances; 11 Welfare-​to-​Work Performance-​based Contracts in New York City; 12 The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia; 13 Workforce Development Programs: Performance over the U.S. Business Cycle; Part 4. Conclusion

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